Humsafar Policy to help commuters
Humsafar Policy was launched to give an experience to motorist on National Highway. The policy was launched by Nitin Gadkari. The purpose of this policy is to make the travel convenient.
The major points of this policy is mentioned below
The ‘Humsafar’ policy will also benefit commuters by enabling access to standardized, well maintained and hygienic facilities. Commuters will be able to find details of relevant service providers near their location instantly on the ‘Rajmarg Yatra’ app.
The app will also empower commuters to report issues and rate the service provided and facilities. Registered service providers will be able to avail a waiver of renewal fees for access permissions, if they maintain an average rating of 3 or higher.
The policy aims to provide a comprehensive framework to ensure that the commuters have access to standardized, well-maintained, and hygienic facilities by onboarding both existing and upcoming service providers along National Highways and Expressways. Existing and upcoming service providers under the categories of Eateries, Fuel Station and Trauma Centres will be eligible to register under the Humsafar Policy. The policy aims to benefit all stakeholders. Registered service providers will benefit from waiver of fees for renewal for existing access permission and will be provided space on National Highways to put up signages of their establishment to increase visibility. In addition, the service providers will be featured on NHAI ‘Rajmarg Yatra’, mobile app to boost their online visibility.
Monitoring and Inspection
The policy benefits are not limited to providing convenience to the commuter it also outlines rigorous provisions for ‘Monitoring & Inspection’ of the registered service providers for maintaining the standard of the facilities and ensuring quality services to the commuters. Regular inspections will be conducted by a third-party agency appointed by the authority. Email/ SMS alerts shall be sent to service providers in case their ratings fall below average of 3-stars and more frequent inspections will be carried out on such facilities with low score.
The ‘Humsafar Policy’ will go a long way in establishing world-class services along the National Highways by standardizing high-quality facilities for commuters and enhancing the overall travel experience of the National Highway users.
The event was attended by Sh. D. Sarangi, Director General & Special Secretary in the Ministry, Sh. Santosh Kumar Yadav Chairman of NHAI, and senior officers of the ministry and NHAI, NHLML with representatives of Wayside Amenities Developers, Hospitality companies, Oil Marketing Companies, EV charging companies, consultants and academicians.